Pricing

Frequently Asked Questions

• What is the purpose of credits?

  Credits are crucial in the image editor, as they are used to unlock AI products and download the processed image results.

• When will credits be consumed?

  Credits will be consumed when you successfully use the AI product and first download the processed result image. Additionally, credits will be consumed when you use AI products again after the free trial period is over.

• How long are the credits valid?

  Purchased credits are valid permanently and can be used at any time. Free credits are valid for one month, and any unused credits will be automatically cleared the following month.

• What are the limitations if I do not purchase credits?

  If you do not purchase credits, you can only use some of the features and effects in the image editor. Once credits are purchased, you will have access to all products and effects in the image editor, providing a more comprehensive editing experience.

• Which type of credits should I purchase?

  If you are a general user and use the image editor provided by us, please purchase credits for the image editor. If you are a developer and use APIs, you should purchase credits for APIs.

• I am a developer but purchased credits for the image editor, what should I do?

  Please contact our support team, and we will convert your credits to API credits based on your payment amount, ensuring you can use the required features.

• Is it safe to make payments on the website?

  Absolutely safe. We do not store any user credit card or other payment information, ensuring your payment process is secure and worry-free.

• What should I do if I cannot complete the payment?

  Please first confirm whether your bank card supports Paddle payment (View supported countries for Paddle payment); if the bank card is correct, please contact our support team.

• How long will it take to receive credits after a successful payment?

  Credits will be issued to your account immediately after you complete the payment. If you do not receive them in time, please contact our support team.

• When will I be charged?

  The charge depends on your subscription plan. If you choose to subscribe, the charge will be automatically deducted on the same date of each cycle.

• Can I cancel my subscription at any time?

  Yes, you can cancel your subscription at any time. Simply log into your account, go to the user center, and click the 'Unsubscribe' button. After unsubscribing, you can still use the remaining credits in your account.

• Can I get an invoice?

  Yes, after a successful payment, you will receive an electronic invoice issued by the payment platform. If you do not receive the invoice, please contact our support team.

• Why is VAT Charged?

  Value Added Tax (VAT) is a consumption tax levied on goods and services based on local tax regulations. During the checkout process, we add VAT to ensure that transactions are legal and compliant with applicable laws. The exact amount of VAT may vary depending on your location and the applicable tax rate. You can view detailed tax information on the checkout page to understand the VAT amount you need to pay.

• How to Complete a Tax Refund?

  If you are a business customer and need to request a tax refund, please contact [email protected] via email. In your email, please provide details of your refund request, along with your order number and VAT number. ⚠️ Note: Refund requests are only applicable for transactions made within the past 60 days, so it’s advisable to submit your request promptly to ensure smooth processing.

• What is the purpose of credits?

  Credits allow you to request and use our API services without limitations, whether it’s AI Portrait, AI Image, or AI Background Removal, credits provide you with comprehensive support.

• When will credits be consumed?

  Credits will be consumed when you successfully request our API. If the request fails or the processing is unsuccessful, your credits will not be affected.

• How long are the credits valid?

  Whether it is gifted credits or purchased credits, they are valid permanently. You can use them at any time without worrying about expiration.

• Can gifted credits be used for all APIs?

  Yes, you can use gifted credits to access and request all API services we offer, enjoying comprehensive functionality support.

• Which type of credits should I purchase?

  If you are a general user and use the image editor provided by us, please purchase credits for the image editor. If you are a developer and use APIs, you should purchase credits for APIs.

• I am a general user but purchased credits for APIs, what should I do?

  Please contact our support team, and we will convert your credits to image editor credits based on your payment amount, ensuring you can use the required features.

• Is it safe to make payments on the website?

  Absolutely safe. We do not store your credit card or other payment information, and all transactions are encrypted to ensure your payment safety.

• What should I do if I cannot complete the payment?

  Please first confirm whether your bank card supports Paddle payment (View supported countries for Paddle payment). If your bank card is correct, please contact the support team for help.

• How long does it take to receive credits after a successful payment?

  Credits will be issued to your account immediately after payment is completed. If you do not receive credits in time, please contact the support team for assistance.

• If I purchase both general credits and specific API credits, how will the credits be consumed?

  The system will prioritize consuming specific API credits. When specific API credits are insufficient, the system will automatically start consuming general credits to ensure your service is not interrupted.

• My product is already online, how can I ensure sufficient credits?

  To ensure the continuous operation of your service, we will notify you via email ([email protected]) when your credits balance reaches certain thresholds, so please pay attention to these reminders.

• Can I get an invoice?

  Yes, after successful payment, you will receive an email from the payment platform containing the electronic invoice. If you do not receive the invoice, please contact the support team for help. ⚠️Note: If you are a user from Mainland China, please contact the support team before purchasing to understand the details about the invoice.

• Why is VAT Charged?

  Value Added Tax (VAT) is a consumption tax levied on goods and services based on local tax regulations. During the checkout process, we add VAT to ensure that transactions are legal and compliant with applicable laws. The exact amount of VAT may vary depending on your location and the applicable tax rate. You can view detailed tax information on the checkout page to understand the VAT amount you need to pay.

• How to Complete a Tax Refund?

  If you are a business customer and need to request a tax refund, please contact [email protected] via email. In your email, please provide details of your refund request, along with your order number and VAT number. ⚠️ Note: Refund requests are only applicable for transactions made within the past 60 days, so it’s advisable to submit your request promptly to ensure smooth processing.